My TV is searching for a signal (it’s stuck on “SCAN”)?
Switch the decoder off at the mains plug. Wait 15 seconds. Reapply power.
If still stuck on ‘SCAN”?
If there is no change?
My picture is breaking into blocks?
I have taken my decoder to Multichoice but I still have no signal?
What are you seeing on the screen – a blue screen, blocky picture or error message?
Some error messages can be cleared by Multichoice.
If the decoder is freezing, switch off the decoder, remove the smart card, wipe it down, put it back in the slot and power up.
Please note: Download and Catchup can take up to 5 days to download on the Explora.