FIRST save yourself some money

If you are experiencing signal issues, we understand that you are possibly frustrated at this point in time and all you really want to do is to relax and watch TV.

We get you and want to help you to sort things out and highly recommend you take 10 minutes to acquaint yourself with the components of the satellite system within your unit and our terms of service so we can better advise you on what action to take and possibly save you from having to pay for a service call unnecessarily.

PLEASE TAKE THE TIME TO READ FURTHER

There are five elements to the satellite connection within your unit

1. The fiber cable coming into your unit carrying the communal satellite signal in the form of laser light.

2. The GTU is a box on the wall where the fiber cable carrying the communal satellite signal connects to. This box requires power from either your satellite receiver or the AC wall socket. The function of the GTU is to convert the satellite signal received from the fiber cable (a laser light) into a SHF (super high-frequency) RF (Radio Frequency) satellite signal that can travel short distances along a copper coaxial cable. There are one of two types of GTUs that may be installed in your unit.

a. Quad GTU which has a single fiber input port and four legacy satellite RF output ports. You are able to connect legacy receivers/decoders directly to any of these four RF output ports using a standard F-F coaxial flylead. (Legacy decoders include: DSD 1131, 1110, SDPVR & HDPVR 2P). If you have an Explora or a newer satellite receiver/decoder that has a SatCR satellite input connection you will require a MUD switch in order for your satellite receiver/decoder to operate correctly.

b. DScR GTU which has a single fiber input port and two Legacy/SATCR RF output ports. This GTU allows you to connect both legacy and SatCR satellite receivers/decoders directly to either of the two satellite RF output ports using a standard F-F coaxial flylead.

3. The MUD Switch converts the legacy satellite signal received from the four outputs of the Quad GTU into a SatCR signal which is compatible with satellite receivers/decoders having either a legacy or SatCR satellite input.

4. The satellite receiver/decoder or set-top box receives, amplifies, converts, and decodes the satellite signal, confirms a valid subscription if applicable, and converts the signal into audio and video, HDMI or UHF (Ultra High Frequency) RF signals that can be connected via the appropriate fly lead to your television set/flat screen/monitor.

5. Your Television set/flat screen/monitor converts the signal received via either AV, HDMI, or UHF RF signals into a video signal that can be displayed on the screen and audio component that is fed to the speaker or sound system.

Note: Only DSTV South Africa and OVHD services are available.

Before you book a service call, ensure you understand the following:

Please be aware that a technical team will be sent to test the satellite signal up to the input of the GTU box within the unit. If the signal is tested and confirmed to be sufficient, you will be responsible to settle the account immediately. If however, there is an issue with the signal up to this point, the team will proceed to trace the fault and restore the signal and any costs will be settled by arrangement with the Complex Body Corporate.

Any additional costs to repair or replace any connections, cables, GTU or MUD switch, set up or install your equipment, or any other work required to restore signal within the unit will be for your account. The team onsite will confirm what work additional work needs to be done and the cost thereof. If you approve the work, payment will be required in full and to be paid to the team on completion.

Arrangements will be made with you to gain access for the team to test the signal within the unit. Waiting time will be charged for.

By approving this estimate, you agree to the above terms and hold yourself responsible to settle the approved amount stated on the estimate on demand.